Whether it’s sales, customer care, or your customers, engaging and supporting these important communities with the knowledge, content, and tools they need to succeed is no small task.
From strategy to content, The Enablement Group assists you in the programmatic development of a defined system for improving communications, learning, and knowledge management.
Organizations realize significant improvements when they institute an ongoing program of Community Support.
While organizations may share similar qualities, no two are alike. Each reflects a unique culture with various tools and processes that are designed to facilitate business efficiently and effectively. In this context, leadership understands that the way they communicate and support their teams can mean the difference between success and failure. Today this is even more challenging, given the use of video, mobile, and social technologies which have created an expectation on the part of employees that organizations creatively use these methods to communicate, train, and support them in their jobs.
To achieve these results, organizations need to deliver an ecosystem of content and technology that supports effective and efficient communication, learning and sharing. The key is a content strategy that aligns the learning and support to the way your team thinks and works. To provide them an-on line self-directed, responsive enablement platform that reduces training times, promotes knowledge sharing and delivers the support they need when they need it.
PERSONALIZED • GAMIFIED • RESPONSIVE • MEASURABLE
Our methods provide you with a field-tested blueprint of discovery and implementation that appropriately combines content, technology and process to produce a solution that ensures your success.
By applying expertise in learning systems design, knowledge management, content curation, and creation our consultants work with you to align your system to your people and your culture, ultimately delivering the results you seek.
An ecosystem to efficiently collect, curate, manage and deliver the knowledge and content that supports an effective enablement program.
Integrations with our open-source connective technology platform
Companies today have a multitude of technologies assisting in different tasks and workflows. In the case of communication, learning, and document management teams are often tasked with having to use a variety of tools that compete for attention, don’t talk to each other and ultimately cause frustration on the user’s part. In fact, a recent Gartner survey showed that 49% of teams have come to see the technology stack as significantly being a distraction to performing their jobs.
We understand that legacy and targeted technologies play a key role in establishing an efficient enablement ecosystem and work with you to ensure that technology is appropriate, facilitative and supportive of your team’s workflows.